Refund Policy
Last Updated: October 21, 2026
This Refund Policy explains how refunds work for Fhelyai's paid services. Fhelyai sells digital services that are delivered right away, so as a general rule, purchases of digital products are non-refundable. We still review every request individually and make exceptions in the situations below.
1. Scope
This refund policy applies to Fhelyai subscription plans, billed monthly or annually, and to one-time Reincarnation Reading report purchases: See our Terms of Service →
- Basic subscription (monthly or annual)
- Standard subscription (monthly or annual)
- Pro subscription (monthly or annual)
- Automatic renewals of these subscriptions
- Reincarnation Reading report (one-time purchase)
Free services and features are not eligible for refunds.
2. When We Make Exceptions
We will consider a refund in situations such as:
Technical Issues
If you are unable to use purchased services due to technical failures on our platform.
Duplicate Charges
If your account has been incorrectly charged multiple times.
Unauthorized Transactions
If unauthorized purchases were made on your account.
Service Not Delivered
If you paid for a subscription but did not receive the subscription access or monthly Companion credits included with your plan.
3. Non-Refundable Situations
The following are not eligible for refunds:
- Subscription benefits or monthly Companion credits that have been used or partially used
- Change of mind or buyer's remorse
- Accounts terminated for violating terms of service
- Subscription access or monthly Companion credits that have expired
- Promotional or gifted Companion credits
Each request is still reviewed individually.
4. Refund Timeframe
Post-Purchase Deadline
Please send refund requests within 14 days of the charge.
Processing Time
We will process refund requests within 5-7 business days of receipt.
Refund Arrival
Refunds will be returned to your original payment method within 7-14 business days after processing.
Actual arrival time may vary depending on payment method and bank processing speed.
5. Refund Process
To request a refund, follow these steps:
Step 1: Contact Support
Send an email to support@fhelyai.com explaining your refund request.
Step 2: Provide Information
Provide the following information:
- Transaction ID or order number
- Purchase date
- Payment amount
- Detailed explanation of refund reason
- Relevant evidence (screenshots, error messages, etc.)
Step 3: Review
Our team will review your request and respond within 1-3 business days.
Step 4: Processing
If your request is approved, the refund will be processed according to the above timeframe.
If you paid through Waffo Pancake, you can also open a refund request from its customer portal within 14 days of payment; we review it under this policy.
6. Partial Refunds
In some cases, we may offer partial refunds:
- Pro-rated refunds for unused portions of services
- Compensation as additional service time or Companion credits rather than a cash refund
The specific amount will be determined based on usage and service type.
7. Subscription Service Refunds
Subscription Cancellation
You can cancel at any time from the billing page of your account. Cancelling stops future renewals but does not by itself refund the current period.
Auto-Renewal
Subscriptions renew automatically until you cancel. If a renewal went through that you did not mean to keep and you have not used it, contact us within 14 days and we will review a refund.
Service Access
After cancellation, you can continue to use the service until the end of the current billing period.
8. Dispute Resolution
Before initiating a payment dispute or chargeback, please contact our support team first.
We are committed to resolving all refund requests fairly and promptly.
Filing a chargeback through your bank or payment platform may result in account suspension.
9. Special Circumstances
Humanitarian Considerations
In special circumstances (such as severe personal hardship), we may consider exception refunds. Please contact us to explain your situation.
Platform Issues
If our service is unavailable for an extended period, we will proactively offer compensation or refunds.
10. Currency and Exchange Rates
Refunds will be returned in the original payment currency.
If currency conversion is involved, exchange rate fluctuations are the user's responsibility.
11. Tax Handling
If your purchase included taxes, the refund amount will include the corresponding tax.
Tax handling may vary by region.
12. Policy Changes
We reserve the right to modify this refund policy at any time.
Significant changes will be notified via email or platform notification.
The revised policy will apply to purchases made after the change date.
13. Contact Us
For refund-related questions or to request a refund, please contact:
Customer Support Email: support@fhelyai.com
Refund handling: Reviewed and answered within 1-3 business days
14. Your Legal Rights
This policy does not affect your statutory rights under local consumer protection laws.
In some jurisdictions, you may have additional refund rights.